UIT Service Desk Support Page
Departmental IT Contacts

Please contact the Service Desk or your Departmental IT Representative to determine if remote support is needed.

 

Remote support tools allow Service Desk staff to securely access other MSU-owned computers or devices remotely to provide assistance if and when needed. The remote connection allows the technician to see the screen of the remote device on their own screen in real-time, and in most cases be able to take control of the remote device to troubleshoot issues and perform other tasks.

When is remote support used?

The Service Desk will use remote support tools to assist users when applicable.

  • When users in need of support are located on campus or outside of campus networks (e.g. home, traveling etc.)
  • When on-site support is impractical or remote assistance is preferred by the user.
  • When other remote assistance technologies are unavailable, incompatible, or ineffective.
  • In a situation where this technology is the most effective means of response.

How do I get remote support?

The UIT Service Desk supports BeyondTrust. Both the support representative and the user must have BeyondTrust available on their device. For MSU-owned devices, BeyondTrust will soon be permanently added. For now, support representatives are able to give access via a temporary client that goes away when service is completed. 

For support or questions, contact the Service Desk via 406-994-1777, helpdesk@montana.edu, or by visiting us in Renne library on the first floor, Rm. 115G.