Student Troubleshooting
Vector LMS
Minimum System Requirements:
A modern web browser and when applicable the Adobe Flash plug-in (usually included with the browser) are required. Common browsers used are:
- Mac OS X Yosemite or El Capitan: Chrome/Firefox (latest version), Safari 9+
- Windows 7: Chrome/Firefox (latest version)
- Windows 8.x: Chrome/Firefox (latest version), Internet Explorer 11
- Windows 10: Chrome/Firefox (latest version), Internet Explorer 11
- Smartphones will not work
Resolve Most Issues With These Steps:
- Switch browsers:use Chrome or Firefox when you can instead of IE
- Clear Cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
- JavaScript: Must not be disabled
- Pop-Up Blockers: Must be disabled
- Security Level Settings: Default settings supported; IE Maximum Security levels not supported
- Privacy Settings: Default settings supported; Maximum Privacy Setting (disabling cookies) not supported
- If you seem stuck, your screen may be zoomed in too much causing you to miss a prompt or navigation To zoom out on a PC hit "control 0 (zero)" and on a Mac hit "command 0 (zero)".
Additional Troubleshooting Options:
- Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, )
- Full Screen mode: Windows, press F11/Mac, click View menu on the browser and select Full Screen
- Ensure the course is in its own browser window and not within a frame of the school portal or email client
- If on a wireless connection, try a wired connection
- Reboot the computer
- Try accessing the course from a different connection (computer lab, library)
- Try accessing at a different time of day (during non-‐peak internet usage hours, e. morning
Still Need Help?
Submit a help ticket via University IT Service Desk.